LOCKSS Technical Support Specialist
2019-02-06 - at Stanford University in Stanford, United States Full-time
This job ad has been posted over 40 days ago! (*)
The LOCKSS Program maintains and provides support for the open-source LOCKSS software, which powers distributed preservation networks used by libraries and publishers worldwide to ensure durable access to digital content. The LOCKSS software is presently undergoing a major re-architecture, concluding later this year, which will introduce new technologies to the stack, provide for new system integration opportunities, and support new use cases. Successfully launching the renovated LOCKSS software and helping partners to realize its benefits will require additional technical support capacity, both to facilitate the migration of existing partner systems and to provide a higher baseline level of support.
The LOCKSS Program seeks a Systems Support Specialist who can become proficient in deployment and operational support of the renovated LOCKSS software on Linux systems. This will entail providing reliable technical support to partners via phone and e-mail; understanding partner needs and IT environments; providing training in the use of the renovated LOCKSS software; helping to establish and then execute repeatable processes for setup of new LOCKSS systems and networks; participation in the creation of product documentation; assisting with management of a support mechanism for reliable issue escalation and resolution; and channeling customer feedback to the Core Software Engineering team for system enhancements.
This position reports to the LOCKSS Program Manager and works closely with the other LOCKSS Technical Support Specialist, in particular, as well as LOCKSS managers for Applied Preservation Services, Core Software Engineering, and Partnerships to ensure high-quality service to all LOCKSS partners.
The successful candidate is excited by the prospect of:
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