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Full-time Technical Support Representative
Published at 26.11.2012 - Viewed: 1817 times - Linode, LLC in United States

We are currently looking for technical support staff to keep up with our ever-growing customer base and offerings. Candidate must have the intuition to accurately identify and anticipate a customer’s needs. We’re still a small company for now, but we’re growing fast! We’re always adding new features and services, which means plenty of opportunities to move into other areas of the company.

Primary Responsibilities

  • Interact with Linode customers via support tickets, e-mail, IRC, and phone.
  • Troubleshoot customer issues and provide accurate and timely responses.
  • Identify and escalate recurring issues to system developers.
  • Interact with worldwide datacenter NOCs.
  • Handle abuse complaints.

Additional Responsibilitie‚Äčs

  • Write or test Linode Library articles.
  • Quality assurance testing for new Linode features.
  • Build and burn-in hardware and network infrastructure.

Requirements

  • Must be willing to relocate to within commuting distance of Galloway, NJ.
  • 2+ years Linux System Administration experience.
  • Familiarity with common Linux server applications such as Apache2, Nginx, Postfix, MySQL, BIND, etc.
  • Ability to identify and troubleshoot TCP/IP issues, other networking issues (packet loss, connections timing out / refused).
  • Ability to troubleshoot firewall issues, identifying problematic / misconfigured iptables rules.
  • Ability to troubleshoot DNS issues (using dig, etc).

Preferred Qualifications

  • B.S. in Computer Science or related area of study.
  • Network+ or higher certification.
  • Familiarity with Linux Kernel.
  • Experience scripting in Perl, Python, Bash, etc. for system automation and/or database transactions.
  • Experience with website development and web development frameworks.

Please submit your resume online