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The LOCKSS Program maintains and provides support for the open-source LOCKSS software, which powers distributed preservation networks used by libraries and publishers worldwide to ensure durable access to digital content. The LOCKSS software is presently undergoing a major re-architecture, concluding later this year, which will introduce new technologies to the stack, provide for new system integration opportunities, and support new use cases. Successfully launching the renovated LOCKSS software and helping partners to realize its benefits will require additional technical support capacity, both to facilitate the migration of existing partner systems and to provide a higher baseline level of support.
The LOCKSS Program seeks a Technical Support Lead who can become an expert in deployment, operational support, and use of the renovated LOCKSS software. This will entail understanding partner needs and IT environments; providing training in the use of the renovated LOCKSS software; establishing repeatable processes for setup of new LOCKSS systems and networks; participation in the creation of product documentation; management of a support mechanism for reliable issue escalation and resolution; channeling customer feedback to the Core Software Engineering team for system enhancements; and helping to direct the work of the LOCKSS Technical Support Specialist.
This position reports to the LOCKSS Program Manager, and works closely with the LOCKSS managers for Applied Preservation Services and Core Software Engineering, the Partnerships Manager, and the Technical Support Specialist to ensure high-quality service to all LOCKSS customers and partners.
The successful candidate is excited by the prospect of:
Why work with us?
You’ll love your work, but you’ll still have time and energy for a life.
You’ll work with colleagues that you actually want to go have lunch with.
You’ll have opportunities to grow with the support of managers that encourage experimentation and risk-taking.
Your work will do good in the world, and help assure the future of libraries.
We care about providing a welcoming and inclusive work environment.
Stanford is an equal employment opportunity and affirmative action employer and is committed to recruiting and hiring without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.