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Technical Support Specialist (m/f/d) Full-time

Published at 2021-06-07 - Viewed: 2356 times - Bareos GmbH & Co. KG in Cologne or Remote, Germany

Technical Support Specialist (m/f/d)

We are looking for a Technical Support Specialist (m/f/d) to work in Technical Support for Bareos customers as soon as possible. Your main tasks will be to analyze and reproduce problems, find solutions and workarounds in close cooperation with the Bareos developers.

What you can expect:

- relaxed and quiet working atmosphere
- small teams with short decision making processes
- flexible working hours and home office possible
- permanent position, part-time possible
- job ticket, job bike possible

What we expect from you:

- relevant studies, training or a comparable professional experience
- Bareos or Bacula experience
- good IT background / knowledge
- Linux / Open Source affinity and experience
- Interaction with the IT staff of our customers via ticket system, email, phone, chat, remote access
- Analyzing problems, collecting relevant information
- Reproducing problems in lab environment
- Communicating with the development
- Finding workarounds and solutions, including configuration adjustment, scripting
- Enjoy solving tricky problems to customer satisfaction
- Ability to organize and prioritize multiple work orders (tickets)
- Transfer solutions and insights from support to Bareos code
- Update FAQs and product documentation
- Good German and English skills

Who we are:

The Bareos GmbH & Co. KG ensures the further development of the backup solution Bareos (Backup Archiving Recovery Open Sourced) as open source software, offers professional support, user training and more. Customers from all industries worldwide use Baroes, including many SMEs, but also companies listed in the DAX or Fortune 100.

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