This job ad has been posted over 40 days ago! (*)

Support Engineer Full-time

Published at 2021-06-10 - Viewed: 2125 times - Polychrome capital in United States

With the rise in customer demand for the software products in our portfolio ( &, we are looking for a Support Engineer to help our customers solve technical issues and have an amazing experience along the way.

What you'll be doing:
Manage the support queue to ensure fast resolution and customer happiness
Support the sales team with product demos during sales calls
Create internal tickets to ensure engineering can solve bugs and improve the product
Update and maintain the knowledge base to help self-serve customers find answers on their own
Write occasional blog posts or connect with developer community through Github

What you bring:
Good understanding of a programming language (Python, JavaScript, Node, HTML, etc.)
Customer service oriented - go the extra mile!
Great communicator with strong written and verbal skills
Comfortable with ambiguity - this is a ground floor opportunity to help us build something amazing!
Demonstrated ability to learn quickly & hunger to learn more!

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