This job ad has been posted over 40 days ago! (*)
We’re looking for a Technical Account Manager to join our growing team with the goal of making our customers successful. If you love solving tech problems, enjoy working with all types of customers from around the world (startups to enterprise), and love variety, this job has it all.
The Technical Account Manager (TAM) contributes to the team’s mission of making customers successful and enabling them to realize business value, so they remain customers for life. We have high expectations around giving our customers quick, accurate, and awesome support so they can focus on doing what they do best. In addition to answering customer questions, support tasks include leading projects to drive efficiency, documenting knowledge so customers can self-solve questions, and develop tools that allow our clients to be more satisfied with Matomo and InnoCraft.
What you will do:
Within your first few months, you can expect the following:
Remote work position.
Your work day must match most of the working day in CET, so we will consider applicants in European timezones (CET) or in the UTC-4 timezone (east coast of USA or Canada).
About InnoCraft and Matomo
At InnoCraft, we offer analytics products & services to enable our users to grow their business. We believe in openness, privacy and 100% data ownership and we created the leading open source Matomo to fulfil our mission to liberate analytics.
Our team is filled with customer focused individuals that champion and support our products used by a growing list of customers globally. We challenge one another every day and hold ourselves accountable for our work product as well as our customer’s overall success. We all enjoy the interactions with the customers, problem solving, digging into complex issues, and actively championing for customers within InnoCraft. We wake up every morning asking ourselves how we can improve the customer’s experience, the quality of our product, the quality of our support system, or our individual weaknesses. We are not scared of challenges, nor do we back down or get deterred by tough problems. When problems seem the hardest we are at our best, we work harder to find the root cause and a solution. We are a combination of passion and persistence.
We feel that through our roles we can positively impact millions of end-users and their experience with Matomo Analytics and InnoCraft products.